Most Frequently Asked Questions

Is it safe to use my credit card on your Web site?

If I give you my email address, will I start receiving spam and other junk email? How long will it take to ship my order after it is placed? When will my order arrive? Do you offer free shipping? How much does shipping cost? Is the item I see in the catalog and want to order in stock? Does CDconnection.com guarantee that I will get everything I order? Does CDconnection.com backorder or special order items that are out-of-stock? I put something in the Shopping Basket and now I'm in the Shopping Basket. What do I do next? How do I continue searching? How do I get back to where I was? I don't see a track list online for a particular CD. Can you provide that? Sometimes I see the same CD listed more than once. Why is that? How do I place an order on your site? How do I know if my order was completed or not? Can I order by phone, email, or fax? Are your CDs new or used? Can I send someone a gift? Can I send something to an address that isn't my credit card billing address? Why are some items marked Non-returnable, Non-cancellable? What if a non-returnable item is defective? Can I return it then? If a CD has a country of origin other than US, if it is an "Import", is it in English? I don't see the item I want on the CDconnection.com Web site. Can you get it? Are all the prices in US dollars? Do you ship to countries outside the USA? Do you have a paper catalog you can send me? What if I don't like the music or the quality of the recording I receive? Do you have a 1-800 number? Do you accept PayPal? How do I order and pay by check or money order? Do I have to send the payment before you send the CDs and DVDs? Do you have a brick-and-mortar store? I live near your warehouse. Can I pick up my order? Can orders be combined to save on shipping? Will my country's Customs charge me a duty? Do you sell wholesale or have any discounts for larger purchases? If we haven't answered your question, please send us an email at service@cdconnection.com.