Except for items marked "non-returnable non-cancellable", unopened DVDs, and non-import, unopened CDs may be returned within 30 days of purchase, (with prior authorization) for a refund of the purchase price less a restocking fee of the larger of $1 or 10% of the purchase price.
Non-import items (except items with "special order" status) which are cancelled before shipment are subject to a restocking fee of the greater of $1 or 10% of the purchase price per cancelled item. Items with "Special Order" status, import or non-Import, may be cancelled at any time on request with no restocking fee.
To cancel an item or an order, Please send an email to firstname.lastname@example.org. Please identify the item or order or item to be cancelled.
Restocking fees do not apply to orders paid by check or money order until (and unless) payment is received.
All returns require prior authorization. To return any returnable item for a refund, please send an email to email@example.com, identifying the item to be returned. We will provide instructions by email.